If you need help, we can help without an on-site visit, but using the convenience of remote assistance, where we can connect to your computer (as long as we have an internet connection) and solve any problems quickly and easily.

To connect you will need to download the file below and run it (double click). The process is a little different for each browser, we don’t recommend microsoft edge because it repeatedly asks for approval to download the executable file. The file name is long because it also contains the encryption key so that the connections are secure.

After the program starts, just tell us the ID number at the top left of the window: